This week has been almost unbearable. Don’t get me wrong, I’m in great spirits but I spent the week having to find creative ways of letting customers know they are stupid without just stating it. Here, I’ll give you an example. Any of you who work with me probably heard me go off on a mini-rant when I got this customer and also know exactly where I’m coming from with this. Here we go, hold on to your pants because you are about to shit them.
Sean: In Outlook Express click on the mail tab. How many accounts do you see listed there?
Customer: 8
Sean: You see 8 accounts listed in the mail tab?
Customer: Oh, sorry. There is one listed in the mail tab. I was looking at the all tab.
Sean: What is the account named?
Customer: It’s a Hotmail account.
Sean: Do you use this account?
Customer: I don’t know… do I?
Sean: If you do not use that account you can select it and click the remove button.
Customer: Ok
Sean: Ok?
Customer: Yes.
Sean: What do you mean by “Ok”?
Customer: It’s gone now.
Sean: We’ll now set up your account using the account wizard. Click on the add button and then mail. This will start the wizard.
Customer: Where is the wizard?
Sean: Click on the add button then mail.
Customer: I don’t see that.
Sean: In the internet accounts window the add button can be found in the upper right-hand corner.
Customer: What’s that?
Sean: It’s the window we have been working in for the last five minutes.
I know that seems minor… it is minor really. However when you spent the week running on three to four hours of sleep a night it’s very easy to get irritated. Especially when EVERY customer has A.D.D. Imagine if every person you encountered for a week would get about 2 minutes into a conversation and then forget what you were talking about:
“Oh shit!!! My leg has been severed!!!” I scream as I squirm in a pool of my own blood. “Stay calm dude!!! How did this happen?!” Asks a nice bystander whose voice sounds near frantic. “I don’t know! One minute it was there and the next it was gone!” I calmly inform him. “What’s gone?” He asks. “…MY LEG” I scream in to his face as I clutch at his collar. “ OH SHIT! Your leg is gone dude!!!” He informs me. “Call and ambulance or I swear that with my last dying breath I will ram my hand down your throat, grab your heart and tear it out” Maybe he’ll understand that. “Why do you need an ambulance?” He asks as my precious life blood sprays on his coat and face. “DUDE! YOUR LEG IS GONE!”
Anyways… the week is over now. Spent tonight working on Cisco labs with Dom. That’s all well and good but it was hard to do considering how ridiculously tired I am. I guess I’m not all that tired if I had the power left in me to come home and write a blog entry. I get to sleep in! Yay!!! I think my next blog entry will be a review of Paul Oakenfold's Great Wall album. I think it's super rad.
Sean: In Outlook Express click on the mail tab. How many accounts do you see listed there?
Customer: 8
Sean: You see 8 accounts listed in the mail tab?
Customer: Oh, sorry. There is one listed in the mail tab. I was looking at the all tab.
Sean: What is the account named?
Customer: It’s a Hotmail account.
Sean: Do you use this account?
Customer: I don’t know… do I?
Sean: If you do not use that account you can select it and click the remove button.
Customer: Ok
Sean: Ok?
Customer: Yes.
Sean: What do you mean by “Ok”?
Customer: It’s gone now.
Sean: We’ll now set up your account using the account wizard. Click on the add button and then mail. This will start the wizard.
Customer: Where is the wizard?
Sean: Click on the add button then mail.
Customer: I don’t see that.
Sean: In the internet accounts window the add button can be found in the upper right-hand corner.
Customer: What’s that?
Sean: It’s the window we have been working in for the last five minutes.
I know that seems minor… it is minor really. However when you spent the week running on three to four hours of sleep a night it’s very easy to get irritated. Especially when EVERY customer has A.D.D. Imagine if every person you encountered for a week would get about 2 minutes into a conversation and then forget what you were talking about:
“Oh shit!!! My leg has been severed!!!” I scream as I squirm in a pool of my own blood. “Stay calm dude!!! How did this happen?!” Asks a nice bystander whose voice sounds near frantic. “I don’t know! One minute it was there and the next it was gone!” I calmly inform him. “What’s gone?” He asks. “…MY LEG” I scream in to his face as I clutch at his collar. “ OH SHIT! Your leg is gone dude!!!” He informs me. “Call and ambulance or I swear that with my last dying breath I will ram my hand down your throat, grab your heart and tear it out” Maybe he’ll understand that. “Why do you need an ambulance?” He asks as my precious life blood sprays on his coat and face. “DUDE! YOUR LEG IS GONE!”
Anyways… the week is over now. Spent tonight working on Cisco labs with Dom. That’s all well and good but it was hard to do considering how ridiculously tired I am. I guess I’m not all that tired if I had the power left in me to come home and write a blog entry. I get to sleep in! Yay!!! I think my next blog entry will be a review of Paul Oakenfold's Great Wall album. I think it's super rad.
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